Refund policy
Last updated: October 2026
Subscriptions
Paid plans are billed monthly in advance and are non-refundable within a billing period. When you cancel, your plan remains active until the end of the paid period — you keep every feature and remaining credits until then.
EU / UK 14-day withdrawal right
If you are a consumer in the EU or UK, you generally have a 14-day right of withdrawal for digital services. Because Goodesign delivers the full service immediately, we ask you to expressly acknowledge (at signup or upgrade) that you want immediate access and accept that the withdrawal right ends once performance begins. If you withdraw within 14 days without that acknowledgment, we refund the unused portion pro rata.
Duplicate or mistaken charges
Charged twice, or didn't intend to subscribe? Contact support@goodesign.si within 30 days and we will make it right — including full refunds for genuine mistakes.
Service failure
If an extended outage (24+ hours) blocks you from using a paid plan, we extend your billing period by the affected time or credit your account, at your choice.
How refunds are paid
Approved refunds return to the original payment method via our payment provider, typically within 5–10 business days.