Help center
Most questions are answered below in under a minute. Can't find it? Pick a topic to email us with the details pre-filled — we reply within 48 hours.
Common fixes
Upload rejected?
Photos must be PNG, JPEG, or WebP up to 25 MB. Aim for 1024px on the short edge or larger.
Upload FAQs →Render taking long?
Most renders finish in 6–10 seconds; complex scenes can take longer at peak times. Stuck jobs release credits automatically.
Generation FAQs →Out of credits?
1 credit = 1 design, and free accounts start with 5. Paid plans run from 30 to 1,200 credits per month.
See plans →Want to cancel?
Cancel from your dashboard anytime — no fees, and your plan stays active until the end of the billing period.
Billing FAQs →Contact support
Pick the closest topic — the email opens with a short template so we can route your message faster.
Can't sign in, reset a password, or update your email.
Delete your account. Subscriptions cancel immediately; data is removed after a 14-day grace period unless legally retained.
Report a generated image that may infringe rights or violate our terms.
File a DMCA notice →Something broke or behaves oddly.
Or email us directly at support@goodesign.si — including your account email and a screenshot saves a round trip.
Self-serve resources
FAQs
Credits, plans, uploads, and usage rights, answered.
Prompt guide
Write instructions that get the render you want.
Knowledge hub
Guides on staging, decluttering, and photo quality.
All features
Every tool with before/after examples.
Pricing
Credit bundles from 30 to 1,200 per month.
Terms & policies
Terms of use, refunds, privacy, and DMCA.
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